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ORIGINAL ARTICLE
Year : 2011  |  Volume : 1  |  Issue : 1  |  Page : 28-32

An audit of patients attending outpatient services of Department of Oral and Maxillofacial Surgery at Christian Dental College, Ludhiana, Punjab, India


Department of Oral and Maxillofacial Surgery, Christian Dental College, Ludhiana, Punjab, India

Correspondence Address:
Saurab Bither
Department of Oral and Maxillofacial Surgery, Christian Dental College, Ludhiana - 141 008, Punjab
India
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/0974-7761.93407

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Context: An audit of the patients attending outpatient services of Oral and Maxillofacial Surgery Department was carried out. Aims: The aim was to study the present process and functioning of the OPD and to formulate suggestions and methods to improve the OPD services. Settings and Design: A stratified random sampling procedure was used in this study design with a sample size of 100 patients. Materials and Methods: The study subjects were patients attending the OPD of Oral and Maxillofacial Surgery and were randomly selected for the study and were given a questionnaire to fill. The patients who were not able to understand the language were verbally communicated and made to understand the questionnaire and then duly filled it. Data collectors were the doctors of the Department of Oral and Maxillofacial Surgery. Results: The results are depicted by text, tables, and figures. Conclusions: The effect of communication and interpersonal behavior between patients and providers has been shown to affect patient satisfaction, perceptions of care, and even health outcomes in medicine and dentistry. Our study provides evidence for the broad scope of verbal interactions that occur during the dental visit and that these behaviors can be reliably recognized and quantified.


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